If you don’t have the right permissions in your Facebook Business Portfolio (Business Manager) and you’re not sure who does, you can ask one of your partners in the portfolio to check.
Partners can’t change permissions directly, but they may be able to see more information about which people or accounts have access. This can help you find the right person to contact.
Here’s how to ask a partner for help
Send them a short, polite message like this:
Example message
Hi [Partner name],
I’m currently experiencing an access issue in our company portfolio, which includes the Facebook Page of [Shop name].
It seems I don’t have the right permissions to manage certain settings.
Since your company is linked to our portfolio as a partner, I was wondering if you could please check whether you can see which people or accounts are listed in this portfolio?
I understand that partners can’t make changes, but you might have more insight into who currently has the correct rights.
Thanks in advance for your time and help!
This simple message helps you locate who has admin or manager rights, so the correct person can update your access later.
