# Help center

> Find answers to your questions

## BRANDS > Quick start with Embrosa

- [What does Embrosa do exactly?](https://help.embrosa.com/en/articles/27-what-does-embrosa-do-exactly): Short explanation on what Embrosa does for brands and resellers.
- [How to contact support?](https://help.embrosa.com/en/articles/29-how-to-contact-support): .
- [How to report a bug?](https://help.embrosa.com/en/articles/31-how-to-report-a-bug): .
- [Privacy, data and security](https://help.embrosa.com/en/articles/32-privacy-data-and-security): .

## BRANDS > Getting Started with the Marketing Control Tower™

- [What is the Marketing Control Tower?](https://help.embrosa.com/en/articles/33-what-is-the-marketing-control-tower): .
- [MCT structure overview](https://help.embrosa.com/en/articles/34-mct-structure-overview): .
- [Managing user profile](https://help.embrosa.com/en/articles/35-managing-user-profile): .
- [User roles & permissions](https://help.embrosa.com/en/articles/36-user-roles-and-permissions): .

## BRANDS > The Brand Portal

- [How to use the Embrosa Brand Portal?](https://help.embrosa.com/en/articles/37-how-to-use-the-embrosa-brand-portal): .

## BRANDS > Spaces

- [What is a space?](https://help.embrosa.com/en/articles/38-what-is-a-space): .
- [Space settings](https://help.embrosa.com/en/articles/39-space-settings): .

## BRANDS > Markets

- [What is a market?](https://help.embrosa.com/en/articles/40-what-is-a-market): .
- [Create & delete a market](https://help.embrosa.com/en/articles/41-create-and-delete-a-market): .
- [Market Brand Portal set up](https://help.embrosa.com/en/articles/42-market-brand-portal-set-up): .

## BRANDS > Campaigns

How to invite participants? How to launch a campaign? How to manage dynamic fields? And more!

- [What is a campaign?](https://help.embrosa.com/en/articles/43-what-is-a-campaign): .
- [Create and delete a campaign](https://help.embrosa.com/en/articles/44-create-and-delete-a-campaign): .
- [Adding content to a campaign](https://help.embrosa.com/en/articles/45-adding-content-to-a-campaign): .
- [Campaign properties](https://help.embrosa.com/en/articles/46-campaign-properties): .
- [Campaign Brand Portal set up](https://help.embrosa.com/en/articles/47-campaign-brand-portal-set-up): .
- [Campaign launches](https://help.embrosa.com/en/articles/48-campaign-launches): .
- [Landingpages](https://help.embrosa.com/en/articles/49-landingpages): .

## BRANDS > Content

Everything around e.g. creating content, distributions, channels, plannings

- [Different content types & dimensions](https://help.embrosa.com/en/articles/52-different-content-types-and-dimensions): .
- [Uploading to the file library](https://help.embrosa.com/en/articles/51-uploading-to-the-file-library): .
- [Creating content items](https://help.embrosa.com/en/articles/50-creating-content-items): .

## BRANDS > Distribution

- [How do I distribute my content?](https://help.embrosa.com/en/articles/53-how-do-i-distribute-my-content): .
- [How to create distribution templates?](https://help.embrosa.com/en/articles/54-how-to-create-distribution-templates): .
- [How to use distribution templates?](https://help.embrosa.com/en/articles/112-how-to-use-distribution-templates): .

## BRANDS > Channels

- [What do you mean by channels?](https://help.embrosa.com/en/articles/55-what-do-you-mean-by-channels): .
- [Where and on what channels does Embrosa publish?](https://help.embrosa.com/en/articles/56-where-and-on-what-channels-does-embrosa-publish): .

## BRANDS > META connections

- [Connection reseller's Facebook Business Page](https://help.embrosa.com/en/articles/57-connection-reseller-s-facebook-business-page): .
- [Questions resellers about Facebook SPAM emails](https://help.embrosa.com/en/articles/58-questions-resellers-about-facebook-spam-emails): .

## BRANDS > Participants

- [Inviting resellers / participants](https://help.embrosa.com/en/articles/59-inviting-resellers-participants): .
- [Connecting resellers / participants](https://help.embrosa.com/en/articles/60-connecting-resellers-participants): .
- [Participant statuses](https://help.embrosa.com/en/articles/61-participant-statuses): .
- [Participant map](https://help.embrosa.com/en/articles/62-participant-map): .
- [How to engage resellers as a brand?](https://help.embrosa.com/en/articles/63-how-to-engage-resellers-as-a-brand): .

## BRANDS > Personalization & Dynamic Fields

- [What are dynamic fields?](https://help.embrosa.com/en/articles/64-what-are-dynamic-fields): .
- [Setting up dynamic fields](https://help.embrosa.com/en/articles/65-setting-up-dynamic-fields): .
- [Troubleshooting dynamic fields](https://help.embrosa.com/en/articles/66-troubleshooting-dynamic-fields): .

## BRANDS > Organic Plannings

- [What is an organic planning?](https://help.embrosa.com/en/articles/67-what-is-an-organic-planning): .
- [How do I create an organic planning?](https://help.embrosa.com/en/articles/68-how-do-i-create-an-organic-planning): .
- [Troubleshooting organic planning](https://help.embrosa.com/en/articles/69-troubleshooting-organic-planning): .
- [How can a reseller accept, change or decline an organic planning?](https://help.embrosa.com/en/articles/113-how-can-a-reseller-accept-change-or-decline-an-organic-planning): .

## BRANDS > FAQ

- [FAQ - Why does Embrosa build an advertising platform?](https://help.embrosa.com/en/articles/105-faq-why-does-embrosa-build-an-advertising-platform): .
- [FAQ - Why is online marketing important for local shops?](https://help.embrosa.com/en/articles/106-faq-why-is-online-marketing-important-for-local-shops): .
- [FAQ - Why is hyper-local marketing so interesting for brands?](https://help.embrosa.com/en/articles/107-faq-why-is-hyper-local-marketing-so-interesting-for-brands): .
- [FAQ - Why do brands want to run hyper-local advertising campaigns for their resellers?](https://help.embrosa.com/en/articles/108-faq-why-do-brands-want-to-run-hyper-local-advertising-campaigns-for-their-resellers): .
- [FAQ - Why do local resellers struggle with marketing?](https://help.embrosa.com/en/articles/109-faq-why-do-local-resellers-struggle-with-marketing): .
- [FAQ - Can resellers decide not to publish (part of) a campaign?](https://help.embrosa.com/en/articles/110-faq-can-resellers-decide-not-to-publish-part-of-a-campaign): .
- [FAQ - How does Embrosa get permission to publish on the social media accounts of resellers?](https://help.embrosa.com/en/articles/111-faq-how-does-embrosa-get-permission-to-publish-on-the-social-media-accounts-of-resellers): .
- [FAQ - How can I book a demo?](https://help.embrosa.com/en/articles/115-faq-how-can-i-book-a-demo): Looking for how to book a demo with one of our colleagues, read below!

## RESELLERS > Quick start with Embrosa

- [What does Embrosa do for resellers?](https://help.embrosa.com/en/articles/70-what-does-embrosa-do-for-resellers)
- [Is Embrosa free for resellers?](https://help.embrosa.com/en/articles/119-is-embrosa-free-for-resellers)
- [Do I need a subscription to use the Embrosa App?](https://help.embrosa.com/en/articles/126-do-i-need-a-subscription-to-use-the-embrosa-app)
- [Can I join Embrosa without being invited by a brand?](https://help.embrosa.com/en/articles/127-can-i-join-embrosa-without-being-invited-by-a-brand)
- [How to contact support?](https://help.embrosa.com/en/articles/71-how-to-contact-support)
- [Privacy & Terms of Use](https://help.embrosa.com/en/articles/73-privacy-and-terms-of-use)

## RESELLERS > Campaigns & Control > Campaign Onboarding explained

- [What is the difference between social media Posts and Ads?](https://help.embrosa.com/en/articles/128-what-is-the-difference-between-social-media-posts-and-ads)
- [Do I need an Embrosa App account to complete the onboarding process?](https://help.embrosa.com/en/articles/130-do-i-need-an-embrosa-app-account-to-complete-the-onboarding-process)
- [How do I disconnect Embrosa as a partner in the Business Portfolio?](https://help.embrosa.com/en/articles/131-how-do-i-disconnect-embrosa-as-a-partner-in-the-business-portfolio)
- [What if my Facebook Business Page doesn’t appear in the list during onboarding?](https://help.embrosa.com/en/articles/161-what-if-my-facebook-business-page-doesn-t-appear-in-the-list-during-onboarding)
- [Why do I need a Facebook Business Page to participate in a campaign through Embrosa?](https://help.embrosa.com/en/articles/162-why-do-i-need-a-facebook-business-page-to-participate-in-a-campaign-through-embrosa)
- [What should I do after completing the onboarding process successfully?](https://help.embrosa.com/en/articles/163-what-should-i-do-after-completing-the-onboarding-process-successfully)
- [What if I change my mind about which channels I want to allow for the campaign after completing onboarding?](https://help.embrosa.com/en/articles/164-what-if-i-change-my-mind-about-which-channels-i-want-to-allow-for-the-campaign-after-completing-onboarding)
- [What if I change my mind about the selected channels after a campaign has started?](https://help.embrosa.com/en/articles/165-what-if-i-change-my-mind-about-the-selected-channels-after-a-campaign-has-started)
- [What if I want to stop participating in a campaign when it is already running?](https://help.embrosa.com/en/articles/175-what-if-i-want-to-stop-participating-in-a-campaign-when-it-is-already-running)
- [How is the campaign content personalized with my information or photos?](https://help.embrosa.com/en/articles/166-how-is-the-campaign-content-personalized-with-my-information-or-photos)
- [Until when can I change my personalized input for a campaign?](https://help.embrosa.com/en/articles/167-until-when-can-i-change-my-personalized-input-for-a-campaign)
- [How do I know when the campaign starts?](https://help.embrosa.com/en/articles/168-how-do-i-know-when-the-campaign-starts)
- [Why is my personal Facebook account requested during onboarding?](https://help.embrosa.com/en/articles/169-why-is-my-personal-facebook-account-requested-during-onboarding)
- [Why does Embrosa ask for my Facebook username and password?](https://help.embrosa.com/en/articles/170-why-does-embrosa-ask-for-my-facebook-username-and-password)
- [Can Embrosa solve my problems with Meta?](https://help.embrosa.com/en/articles/172-can-embrosa-solve-my-problems-with-meta)
- [What is the visibility radius of my advertisement?](https://help.embrosa.com/en/articles/173-what-is-the-visibility-radius-of-my-advertisement)
- [How is the target audience for my advertisement determined?](https://help.embrosa.com/en/articles/174-how-is-the-target-audience-for-my-advertisement-determined)
- [Where can I see which ads are currently live for my shop?](https://help.embrosa.com/en/articles/176-where-can-i-see-which-ads-are-currently-live-for-my-shop)

## RESELLERS > Campaigns & Control > Facebook / Instagram Connection with Embrosa

- [How to create a Facebook Business Page?](https://help.embrosa.com/en/articles/145-how-to-create-a-facebook-business-page)
- [How do I get in touch with Facebook Support as a local business?](https://help.embrosa.com/en/articles/22-how-do-i-get-in-touch-with-facebook-support-as-a-local-business)
- [What to do when I get a permission error when I want to connect my facebook account with Embrosa?](https://help.embrosa.com/en/articles/23-what-to-do-when-i-get-a-permission-error-when-i-want-to-connect-my-facebook-account-with-embrosa)
- [Is the email I received from Facebook SPAM?](https://help.embrosa.com/en/articles/24-is-the-email-i-received-from-facebook-spam)
- [How can I check which Business Portfolio (Manager) is connected with my facebook page?](https://help.embrosa.com/en/articles/25-how-can-i-check-which-business-portfolio-manager-is-connected-with-my-facebook-page)
- [How can I check if my facebook account has (advertising) restrictions?](https://help.embrosa.com/en/articles/26-how-can-i-check-if-my-facebook-account-has-advertising-restrictions)
- [How to ask a partner to check who has admin rights in the Facebook Business Portfolio?](https://help.embrosa.com/en/articles/132-how-to-ask-a-partner-to-check-who-has-admin-rights-in-the-facebook-business-portfolio)
- [What is the difference between a Facebook Business Page, Meta Business Suite, and Meta Business Portfolio?](https://help.embrosa.com/en/articles/133-what-is-the-difference-between-a-facebook-business-page-meta-business-suite-and-meta-business-portfolio)
- [How to create a Business Portfolio in Meta Business Suite?](https://help.embrosa.com/en/articles/134-how-to-create-a-business-portfolio-in-meta-business-suite)
- [How to add partners to your Meta Business Portfolio?](https://help.embrosa.com/en/articles/135-how-to-add-partners-to-your-meta-business-portfolio)
- [Understanding access levels in a Business Portfolio](https://help.embrosa.com/en/articles/136-understanding-access-levels-in-a-business-portfolio)
- [How to add new Pages to your business portfolio?](https://help.embrosa.com/en/articles/137-how-to-add-new-pages-to-your-business-portfolio)
- [How to recover my Facebook account if I can’t log in?](https://help.embrosa.com/en/articles/178-how-to-recover-my-facebook-account-if-i-can-t-log-in)

## RESELLERS > Campaigns & Control > FAQ Campaigns & Control

- [Do I lose control over my social media pages?](https://help.embrosa.com/en/articles/120-do-i-lose-control-over-my-social-media-pages)
- [Will I compete with other dealers in my area?](https://help.embrosa.com/en/articles/121-will-i-compete-with-other-dealers-in-my-area)
- [What if another reseller nearby also sells the same brand?](https://help.embrosa.com/en/articles/122-what-if-another-reseller-nearby-also-sells-the-same-brand)
- [Do I pay for ads through Embrosa?](https://help.embrosa.com/en/articles/129-do-i-pay-for-ads-through-embrosa)
- [I see that content is being posted on my Instagram page, but not automatically on my Facebook page. Can you fix this so it appears on both?](https://help.embrosa.com/en/articles/177-i-see-that-content-is-being-posted-on-my-instagram-page-but-not-automatically-on-my-facebook-page-can-you-fix-this-so-it-appears-on-both)

## RESELLERS > Organic planning

- [What is an organic social media planning?](https://help.embrosa.com/en/articles/138-what-is-an-organic-social-media-planning)
- [Why would I participate in a brand's organic social media planning?](https://help.embrosa.com/en/articles/139-why-would-i-participate-in-a-brand-s-organic-social-media-planning)
- [How to onboard for an organic social media planning?](https://help.embrosa.com/en/articles/123-how-to-onboard-for-an-organic-social-media-planning)
- [I do not see the organic planning created by a brand in the Embrosa App?](https://help.embrosa.com/en/articles/124-i-do-not-see-the-organic-planning-created-by-a-brand-in-the-embrosa-app)
- [How can I edit an organic planning in the Embrosa App?](https://help.embrosa.com/en/articles/125-how-can-i-edit-an-organic-planning-in-the-embrosa-app)
- [Do I have to approve every organic post manually from my planning?](https://help.embrosa.com/en/articles/140-do-i-have-to-approve-every-organic-post-manually-from-my-planning)
- [What is the difference between organic planning and paid ads?](https://help.embrosa.com/en/articles/141-what-is-the-difference-between-organic-planning-and-paid-ads)
- [Can I add extra self selected content to my planning?](https://help.embrosa.com/en/articles/142-can-i-add-extra-self-selected-content-to-my-planning)
- [Can I still post my own content next to an organic planning?](https://help.embrosa.com/en/articles/143-can-i-still-post-my-own-content-next-to-an-organic-planning)
- [Will I receive notifications when new posts are waiting for approval?](https://help.embrosa.com/en/articles/144-will-i-receive-notifications-when-new-posts-are-waiting-for-approval)
- [Can I change an image in a planned item / add my own image?](https://help.embrosa.com/en/articles/149-can-i-change-an-image-in-a-planned-item-add-my-own-image)

## RESELLERS > First steps with the Embrosa App

- [What is the Embrosa App and how does it help me?](https://help.embrosa.com/en/articles/74-what-is-the-embrosa-app-and-how-does-it-help-me)
- [How do I get access to the Embrosa App?](https://help.embrosa.com/en/articles/75-how-do-i-get-access-to-the-embrosa-app)
- [Issues with logging into the Embrosa App?](https://help.embrosa.com/en/articles/72-issues-with-logging-into-the-embrosa-app)
- [Do I need marketing experience to use the Embrosa App?](https://help.embrosa.com/en/articles/146-do-i-need-marketing-experience-to-use-the-embrosa-app)
- [Which devices and systems support the Embrosa App?](https://help.embrosa.com/en/articles/77-which-devices-and-systems-support-the-embrosa-app)

## RESELLERS > Using the Embrosa App > Exploring Campaigns

- [How to search for branded content in the Embrosa app?](https://help.embrosa.com/en/articles/78-how-to-search-for-branded-content-in-the-embrosa-app)
- [How to follow or unfollow a source in the Embrosa App?](https://help.embrosa.com/en/articles/79-how-to-follow-or-unfollow-a-source-in-the-embrosa-app)
- [How do I join a public brand campaign?](https://help.embrosa.com/en/articles/88-how-do-i-join-a-public-brand-campaign)

## RESELLERS > Using the Embrosa App > Sharing Content

- [What are the different ways of sharing campaign content through the Embrosa App?](https://help.embrosa.com/en/articles/80-what-are-the-different-ways-of-sharing-campaign-content-through-the-embrosa-app)
- [Do I need to be logged into social media to share through the Embrosa App?](https://help.embrosa.com/en/articles/158-do-i-need-to-be-logged-into-social-media-to-share-through-the-embrosa-app)
- [How do I customize a content item before sharing?](https://help.embrosa.com/en/articles/82-how-do-i-customize-a-content-item-before-sharing)
- [I want to post on Facebook and Instagram - do I share a content item separately to both channels?](https://help.embrosa.com/en/articles/87-i-want-to-post-on-facebook-and-instagram-do-i-share-a-content-item-separately-to-both-channels)
- [Can I share content multiple times through the Embrosa App?](https://help.embrosa.com/en/articles/159-can-i-share-content-multiple-times-through-the-embrosa-app)
- [Are campaigns available in multiple languages?](https://help.embrosa.com/en/articles/160-are-campaigns-available-in-multiple-languages)

## RESELLERS > Using the Embrosa App > My Planning

- [What is an organic social media planning?](https://help.embrosa.com/en/articles/151-what-is-an-organic-social-media-planning)
- [How to view my planning in the Embrosa App?](https://help.embrosa.com/en/articles/83-how-to-view-my-planning-in-the-embrosa-app)
- [I do not see the planning created by a brand in the Embrosa App?](https://help.embrosa.com/en/articles/150-i-do-not-see-the-planning-created-by-a-brand-in-the-embrosa-app)
- [How can I edit an organic planning in the Embrosa App?](https://help.embrosa.com/en/articles/152-how-can-i-edit-an-organic-planning-in-the-embrosa-app)
- [Can I change the image in a planned item?](https://help.embrosa.com/en/articles/148-can-i-change-the-image-in-a-planned-item)
- [Can I add extra self selected posts to my planning?](https://help.embrosa.com/en/articles/154-can-i-add-extra-self-selected-posts-to-my-planning)
- [How to approve / decline content in my planning?](https://help.embrosa.com/en/articles/84-how-to-approve-decline-content-in-my-planning)
- [Do I have to approve every organic post manually from my planning?](https://help.embrosa.com/en/articles/153-do-i-have-to-approve-every-organic-post-manually-from-my-planning)
- [Can I still post my own content next to my planning?](https://help.embrosa.com/en/articles/155-can-i-still-post-my-own-content-next-to-my-planning)

## RESELLERS > Using the Embrosa App > Create content with Emma

- [How do I use Emma to create a content item?](https://help.embrosa.com/en/articles/86-how-do-i-use-emma-to-create-a-content-item)
- [What kind of content can I create with Emma?](https://help.embrosa.com/en/articles/114-what-kind-of-content-can-i-create-with-emma)

## RESELLERS > Using the Embrosa App > Profile & settings

- [What is the “Me” tab in the Embrosa app?](https://help.embrosa.com/en/articles/157-what-is-the-me-tab-in-the-embrosa-app)
- [How to edit my profile?](https://help.embrosa.com/en/articles/94-how-to-edit-my-profile)
- [How do I reset my Embrosa App account password?](https://help.embrosa.com/en/articles/92-how-do-i-reset-my-embrosa-app-account-password)
- [Where do I connect my Facebook in the Embrosa App?](https://help.embrosa.com/en/articles/96-where-do-i-connect-my-facebook-in-the-embrosa-app)
- [How to change my settings in the Embrosa App?](https://help.embrosa.com/en/articles/98-how-to-change-my-settings-in-the-embrosa-app)

## RESELLERS > Using the Embrosa App > Support

- [Where can I ask for support in the Embrosa App?](https://help.embrosa.com/en/articles/156-where-can-i-ask-for-support-in-the-embrosa-app)

## RESELLERS > Resources & support

- [Where can I ask for support in the Embrosa App?](https://help.embrosa.com/en/articles/101-where-can-i-ask-for-support-in-the-embrosa-app)
- [How can I reach the Embrosa support team?](https://help.embrosa.com/en/articles/104-how-can-i-reach-the-embrosa-support-team)
- [Social Media Tips: How to choose your tone of voice?](https://help.embrosa.com/en/articles/102-social-media-tips-how-to-choose-your-tone-of-voice)
- [Social Media Tips: Instagram for Beginners](https://help.embrosa.com/en/articles/116-social-media-tips-instagram-for-beginners)
- [Social Media Tips: Instagram for Advanced Users](https://help.embrosa.com/en/articles/117-social-media-tips-instagram-for-advanced-users)

## Optional

- [Help center (nl)](https://help.embrosa.com/nl/llms.txt)
- [Hilfezentrum (de)](https://help.embrosa.com/de/llms.txt)
- [Centre d'aide (fr)](https://help.embrosa.com/fr/llms.txt)
- [Centro de ayuda (es)](https://help.embrosa.com/es/llms.txt)
- [Centro assistenza (it)](https://help.embrosa.com/it/llms.txt)
- [Centrum pomocy (pl)](https://help.embrosa.com/pl/llms.txt)